Refund policy

Last Updated: August 01, 2026

At Kadhiyal Banarasi, every saree and product undergoes a thorough quality check before being packed. Because our offerings belong to a premium, handcrafted, and designer collection, we maintain a strict No Return and No Exchange Policy. By completing a purchase, you consent to the terms outlined below.

1. No Return / No Exchange Policy

We do not entertain returns, exchanges, or order cancellations for reasons including:

  • Change of mind

  • Personal color or design preferences

  • Accidental or incorrect purchases

  • Size or styling issues

We urge you to carefully review all product descriptions, specifications, and videos prior to placing an order.

2. Exceptions — Damaged or Defective Goods

An exchange is permitted solely if:

  • You receive a damaged, defective, or incorrect item, AND

  • You report the issue to us within 7 days of receiving the delivery.

In these specific instances, we will offer an exchange for the exact same or a similar item (depending on stock availability). 👉 Please note: We do not offer refunds under any circumstances for damaged items—only an exchange will be provided.

3. How to Report Damage

To initiate an exchange request for a defective product, you are required to:

  • Contact us via Email or WhatsApp within 7 days of delivery.

  • Provide the following details:

    • Your order number

    • An uncut unboxing video (mandatory)

    • Clear photographs highlighting the defect or incorrect item

Items lacking proper proof of damage or a complete unboxing video will be denied an exchange.

4. Exchange Approval Criteria

Exchanges will only be approved and processed if:

  • The item remains unworn, unused, and unwashed.

  • All original tags, packaging, and the original saree folds are perfectly intact.

  • The fabric is free of stains, damages, or perfume scents.

Any product that does not pass this quality inspection will be rejected.

5. Non-Exchangeable Items

The following scenarios and items are not eligible for exchange:

  • Slight color differences caused by screen settings or photography lighting.

  • Inherent texture variations typical of handmade or handloom fabrics.

  • Products that have undergone fall, pico, or other finishing services.

  • Items that are custom-made, altered, or purchased during a clearance sale.

Please understand that handloom variations are natural characteristics, not manufacturing defects.

6. Exchange Shipping Process

If a genuine defect is confirmed, our team will provide instructions for reverse pickup or return shipping. The replacement process will only begin after the returned item has been physically inspected by our team.

7. Refund Policy

Kadhiyal Banarasi strictly adheres to a No Refund Policy.

  • We do not issue refunds for any reason.

  • Exchanges are the sole remedy available, and only in cases of verified product damage.

8. Contact Information

For any support or exchange inquiries, please reach out to:

Kadhiyal Banarasi

  • Email: kadhiyalbanarasi01@gmail.com

  • Phone:
    JAVED RAZA (Owner)+91 9839001166
    SHOP No.+91 9219031221,
    ZAIN RAZA +91 6393615473

  • Store Address: Near Reroi Talab Maidan Nagina Masjid, Bhelupur, Varanasi, Uttar Pradesh 221010

At Kadhiyal Banarasi, we deeply value traditional craftsmanship and the trust of our customers. Our store policies are structured to maintain fairness while protecting the exclusivity and integrity of our handcrafted collections.