Shipping policy

Last Updated: August 01, 2026

Thank you for choosing Kadhiyal Banarasi. We put great effort into ensuring your purchases are packed securely and reach your doorstep safely.

1. Shipping Coverage

We deliver our collections throughout India as well as to numerous international destinations. Please note that international shipping availability depends on courier service reach in specific regions.

2. Order Processing Time

Once confirmed, orders typically take 2 to 4 business days to be processed.

  • Requests for customized finishing (such as fall, pico, or tassels) might require extra processing time.

  • Please be aware that we do not process orders on public holidays or Sundays.

  • You will receive a notification as soon as your package is dispatched.

3. Estimated Delivery Timelines

  • Domestic (India): Delivery generally takes 5 to 8 business days, varying by courier and location.

  • International: Delivery typically takes 8 to 15 business days, subject to customs clearance and destination country.

Note: These timelines are estimates. Actual delivery times may fluctuate due to extreme weather, festive rushes, courier delays, or unexpected logistical challenges.

4. Shipping Fees

  • Within India: We offer Free Shipping on all domestic orders.

  • Outside India: A flat shipping fee of ₹849 applies to international deliveries.

5. Order Tracking

After dispatch, we will share a tracking link with you via WhatsApp or Email. You can use this link to monitor your parcel's journey directly on the courier partner's website.

6. Incorrect Address & Delivery Failures

Kindly double-check your pin code, phone number, and complete address during checkout. We cannot issue refunds for orders that fail to deliver due to:

  • Incomplete or wrong address details.

  • Unresponsive phone numbers.

  • Unavailability of the recipient at the time of delivery.

If a package needs to be reshipped under these circumstances, the customer will bear the additional shipping costs.

7. Tampered or Damaged Parcels on Arrival

If your package looks opened, damaged, or tampered with upon delivery:

  • Strictly refuse to accept the parcel from the delivery agent.

  • Notify our team immediately with relevant photos or proof from the courier.

Claims for transit damage may be rejected if the parcel is accepted without raising an initial objection.

8. Policy Alignment

Kadhiyal Banarasi strictly observes a No Return and No Exchange Policy. The only exception is for defective or damaged items reported within 7 days of receipt, for which we provide an exchange only. We do not process refunds. For comprehensive information, please read our Return & Refund Policy.

9. Legal Jurisdiction

While our shipping reach is global, all sales and transactions are governed by the laws of India. Any legal disputes are exclusively subject to the jurisdiction of the courts located in Varanasi, Uttar Pradesh, India.

10. Contact & Support

For any inquiries regarding your shipment or delivery, please reach out to:

Kadhiyal Banarasi

  • Email: kadhiyalbanarasi01@gmail.com

  • Phone: 

    • JAVED RAZA (Owner)+91 9839001166
      SHOP No.+91 9219031221,
      ZAIN RAZA +91 6393615473

  • Address: Near Reroi Talab Maidan Nagina Masjid, Bhelupur, Varanasi, Uttar Pradesh 221010

Every Kadhiyal Banarasi weave is dispatched with utmost care—traveling safely from our traditional looms straight to your wardrobe.